There’s no charge to you as the not at fault driver, as this cost will be recovered as part of the total accident loan car claim. Please call our team on 1300 136 990 to add anadditional driver to your replacement car.
We collect your credit card details in case we need to process charges at the end of your hire such as:
• Fuel (if you return the vehicle with less fuel that when it was provided to you)
• Tolls
• Traffic or parking infringements
• Vehicle cleaning (if the vehicle is returned dirty)
• Unacceptable wear & tear
• Excess or damage
• Administrative costs.
Under our agreement with you, you will not be liable for the rental costs provided you are not at fault, assist us in recovery of those costs from the at fault driver or their insurer and otherwise act in accordance with the terms and conditions of our agreement.
If we require your assistance in recovering the rental costs, this may
include you having to provide documents, statements, and in very limited circumstances, court proceedings.
You are responsible for vehicle use costs such as:
• Fuel
• Tolls (and their related administrative fees)
• Traffic or parking infringements (and their related administrative
fees).
In some circumstances, you may also be required to pay costs
related to:
• Vehicle cleaning for a vehicle returned in poor condition
• Unacceptable wear & tear
• Excess or damage if you damage our vehicle and do not abide
by the terms and conditions of our agreement.
Using our services shouldn’t impact your current policy. When the accident isn’t your fault, you’ve got rights that mean you don’t have to make a claim against your own insurance policy and the cost of the hire will be recovered from the at fault party or their insurer.
It takes between 24-48 hours to assess an application depending on liability confirmation from the at fault party’s insurer. In many circumstances, however, we can provide an accident loan car within
the hour, so please call us to discuss your specific situation.
Our replacement car booking team will advise the delivering branch that you have a colour preference, and we will do our best to provide it for you.
An accident loan car, or “accident replacement vehicle,” is a car provided to not at fault drivers involved in an accident by credit hire
businesses such as Basic Car Rentals. Accident loan cars can be used while the damaged vehicle is being repaired or settlement of total loss is confirmed. The cost of an accident loan car is recovered through the at fault party or their insurer.
We’re happy to assist you with a baby car seat or booster seat. Please let us know of your needs and we’ll arrange a suitable baby or child seat for you.
No, you don’t need to deep clean the vehicle, but you do need to return it in a similar condition to what it was in when you received it.
Smoking is NOT permitted in any of our accident loan cars and will incur an additional cleaning fee.
Please refer to the sticker on the right side of the windscreen.
If the owner of the vehicle has registered the vehicle for business use, then the owner may be required to pay the GST component of the hire cost at the end of the hire period. The owner is entitled to claim back the GST on their Business Activity Statement (BAS).
